Contents

Scope of Application

The following policies apply only to products purchased from luxurywatchtools.com. If you purchased your item elsewhere, please contact the original retailer for returns or customer support.

If you have any product issues or questions, contact us at [email protected].

Order Cancellation

If you wish to cancel an order, please make the request before the order is dispatched. We typically take 1-3 business days to process orders. If the order has already shipped, we will send a shipping notification by email.

If you still wish to cancel after dispatch, we may attempt to contact the courier to intercept the package, but interception is not guaranteed. If successful, we will cancel the order, but incurred shipping costs are non-refundable.

If interception fails, you will need to return the package after receiving it. You are responsible for return shipping costs. After confirming the condition of the returned package, we will issue a refund for the product price. Shipping costs are non-refundable.

7-Day Return Policy

We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item as confirmed by the shipping tracking record.

Eligibility Criteria

To be eligible for a return, your item must meet these criteria:

• The item must be in the same condition as when you received it.
• It must be unused, uninstalled, and unmodified.
• It must be in its original packaging where possible.
• You must provide the receipt or proof of purchase.
• Customers are responsible for return shipping costs. Original shipping fees and customs duties are non-refundable.

Exceptions / Non-Returnable Items

• Sale items
• Gift cards
• Installed, modified, scratched, contaminated, or damaged watch parts
• Products damaged by misuse, improper maintenance, incorrect installation, or unintended use

Our return policy applies to products intended for normal personal or repair-bench use and does not extend to commercial rental, misuse, improper maintenance, or non-compliance with product instructions.

Random returns are not accepted. Returns are only permitted for products with quality issues that cannot be resolved through customer support. When you receive your order, inspect it carefully. If you discover defects, damage, or a wrong item, contact us immediately with package photos, product photos, your order number, and a description of the issue.

Return Process

Refunds

We will notify you once we have received and inspected your return and will tell you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Your bank, PayPal, card issuer, or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at [email protected].

Exchanges

We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us first and follow the return steps above. Once your return is accepted and processed, you may place a separate order for the replacement item if needed.

Disclaimer

We are not responsible for consequential damages resulting from product use, incorrect installation, external factors, or compatibility choices made without checking measurements. Our refund policy does not cover damage caused by misuse, improper installation, modification, contamination, or external force.

If you have questions about returning or exchanging your item, contact us at [email protected].