24/7 online support

Contact Luxury Watch Tools

Need help with a watch part, tool, order, payment, shipment, or return? Send us the details and our support team will help you check the next step.

Customer Support

Email: [email protected]
Phone: (+86) 131 7220 0528

Online support is available 24 hours. For the fastest help, include your order number, product link, model reference, measurements, and photos if compatibility is involved.

Support Topics

Product size and compatibility questions
Order status and tracking help
Payment questions for PayPal, Google Pay, Visa, and Mastercard
Return, refund, or replacement requests
Bulk or repair-shop purchasing questions

Before You Contact Us

For compatibility

Send the watch model, movement model, old part size, and photos of the part you want to replace.

For orders

Send your order number, email used at checkout, and the product name so we can locate the order quickly.

For delivery

Send your tracking number and delivery country. Tracking updates can take 24-72 hours after carrier pickup.

Business Address

Wangshengtang Shimatang, Yuexiu District, Guangzhou, China